Welcome to our FAQs. If you have any questions that aren’t answered here, please email us at customers@photobubble.co.uk, or call us at 01733 237867. We’ll update this page over time, so if you don’t see an answer now, let us know and we’ll be sure to add it!
Delivery
Next Day Delivery
Next Day Delivery option is for mainland UK ONLY.
Deliveries to the Scottish Highlands, Northern Ireland, Channel Islands, and the Isle of Man can take an extra 1-2 days to arrive.
We are thrilled to offer you our expedited 24-hour delivery service for orders placed before 10 am. When you place your order before 10 am, our dedicated team springs into action immediately. We prioritize the processing of these orders to ensure they are prepared for shipment as quickly as possible. To guarantee the timely delivery of your order, we have partnered with trusted shipping carriers who specialize in expedited services. Once your order is ready for shipment, it is handed over to our shipping partner, who is equipped to handle time-sensitive deliveries.
Do you deliver Internationally?
Yes, our photo books are delivered all around the world by FedEx and Royal Mail International. There is a choice of Priority and Tracked.
What delivery methods are available?
Ship Globally From The Uk. Deliveries to the Scottish Highlands, Northern Ireland, Channel Islands, and the Isle of Man can take an extra 1-2 days to arrive.
My photobook hasn't arrived yet! What can I do?
If your order has been delayed for any reason, we will contact you and give you a new estimated delivery date. Deliveries can take a little longer to more rural areas. If you don’t hear from us contact customer services from the contact us form on the website with your full name and order number.
I gave the wrong address, can I change it?
If you’ve made a mistake entering your delivery address, don’t worry. Just call us at 01733 237867 and speak to one of our team to have them point your order in the right direction!
What if I'm not at home?
Don’t worry, if you are not at home a card will be left for you to contact the delivery team and rearrange delivery.
Offers/Coupons
How do I redeem a coupon code?
After designing your Photobubble product and adding it to your cart, you’ll see a list of all items currently in your cart. Just below this is a field where you can add your coupon code. Just press ‘Apply Coupon’ to apply the discount. Don’t worry if you miss it – you’ll get another chance to apply your coupon when you go through to the checkout.
Payment
What payment methods do you accept?
We accept payment through Stripe, which accepts major cards including Visa, Visa Debit, Mastercard, Discover, JCB and American Express.
We’re excited to announce that we now also support Clearpay! Clearpay allows you to pay for a product in four instalments over a longer period of time, rather than all at once. Simply choose ‘Checkout with Clearpay’ at your basket.
Can I place my order on mobile?
Yes, you can complete your whole order – from creating your photobook or calendar to placing your order – on our website on mobile, tablet or desktop.
Photo Upload
How can I upload photos from Facebook?
When you’ve decided on the photobook you want to create, select ‘Customize’. This will take you to our photobook maker. After you choose your layout, click ‘Photo’ on the left bar, and then ‘Connect to Facebook’. This should automatically connect to Facebook – if not, you may need to log into your Facebook account first.
Products
Can I have my photos printed in black and white?
Yes! In our list of tools in the editor, you’ll see a ‘filters’ option. One of our filters allows you to switch your colour photos into grayscale, and we have several others for sepia, polaroid, and more!
